Call Groups

CloudPBX-HostedPBX-VoIP-Call-GroupsWhat do Call Groups Do?

Call Groups enable a number of phones to ring at the same time when some calls your company. The ideal scenario is depicted in the graphic on this page that shows that when the sales phone number is called 2 extensions ring. The benefit of this is that anyone in that department can answer the call as quickly as possible and deal with the callers concerns. This is an inbound calling feature as it has little to do with outbound calls that your company makes.

A call group is a feature that is configured within the VoIP phone system as part of our $1 per month phone system rental offer.

What if no one in the Call Group answers?

A follow-me is configured in the cloud that enables calls to be diverted to an alternative number if not answered with a define amount of time.

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