Music and Messages on Hold

Music On Hold

Music On Hold gives your callers something interesting to listen to while they are waiting. This was a big deal in the early days of business telephone systems because the default music was chimes! These days music comes with most telephone systems and it’s a way of the customer feeling comfortable that they are actually on hold and someone at your company knows they’re there.

Messages On Hold

Messages on hold enable you to take advantage of the time when your callers are waiting for you to answer them. If you have a Call Queue setup and they are waiting for the queue to shorten you can include your advertising messages and they may prompt the caller to ask one of your agents about something they heard while they were waiting. It’s a great way to expand the range of products or services you supply to your existing or new clients.

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