Eﬀective Date: 1/7/2018
1. Collection of Personal Information:
We collect personal information from our customers, employees, contractors, suppliers, and other stakeholders for the purpose of providing telecommunications services, managing our business operations, and complying with legal obligations. The types of personal information we may collect include but are not limited to:
- Customer Information: Name, contact details (address, email, phone number), date of birth, billing information, service usage data, and call
- Employee Information: Name, contact details, employment history, qualiﬁcations, and ﬁnancial information for payroll
- Contractor and Supplier Information: Contact details and other necessary information to engage in business
- Website Visitors: Information collected through cookies and similar technologies to improve website functionality and user
2. Use of Personal Information:
We use personal information for the following purposes:
- Providing Telecommunications Services: To manage and deliver our services, including billing and
- Business Operations: To conduct business activities, such as human resources management, accounting, and customer relationship management.
- Marketing and Communication: To inform customers about our products, services, promotions, and updates, but only with appropriate
- Legal Compliance: To comply with relevant laws, regulations, and lawful requests from government or law enforcement
- Improving Services: To analyse customer usage patterns and feedback, enabling us to enhance and tailor our
3. Disclosure of Personal Information:
We may disclose personal information to third parties under the following circumstances:
- Service Providers: We may engage third-party service providers who need access to personal information to assist in delivering our services, subject to conﬁdentiality
- Legal Obligations: We may disclose personal information to comply with the law, enforce our legal rights, or respond to a lawful request from government or law enforcement
- Business Transfers: In the event of a merger, acquisition, or sale of our assets, personal information may be transferred as part of the transaction, subject to appropriate conﬁdentiality
4. Data Security:
We take reasonable steps to protect personal information from unauthorized access, use, modiﬁcation, or disclosure. We employ physical, electronic, and managerial safeguards to ensure data security. However, no data transmission or storage method is completely secure, and we cannot guarantee the absolute security of personal information.
5. Access and Correction:
Customers and employees may request access to their personal information held by us. If any information is inaccurate, incomplete, or outdated, individuals may request correction. We will respond to such requests in accordance with the APPs.
We will retain personal information only for as long as necessary to fulﬁll the purposes for which it was collected or as required by law.
7. Privacy Enquiries:
For privacy-related inquiries or complaints, individuals can contact our Privacy Oﬃcer at:
Aria Telco Management
Suite 217, 50 St Georges Tce, Perth WA 6000
1300 95 95 17